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In the pop up that appears, make sure that "Cookies" is ticked and "Preserve Favourites Website Data" unticked, then click on "Delete".

Google Chrome: Open Google Chrome and to go History > then click on "Clear browsing data".

To resolve this, please try deleting your cookies as follows, depending on your browser:ġ. If you are unable to progress beyond the login page after you have submitted your account details, this is likely to be caused by a conflict between our service and the "cookies" that your browser uses to communicate with our service.

Have you forgotten your password or has your password stopped working? If you enter your login details and the page keeps refreshing itself without giving a message saying that your details are incorrect, then the password itself is not the issue.